Cancel my account

Forum|Forum|4 years ago
January 11, 2022
3 replies
318 views

I have been trying to cancel my subscription for like an hour an nothing is working. I have an account with my school and when I go to look at my plan, I don't get the "manage plans" option which is how you cancel your subscription. I can't even view what type of plan I have. It gives me zero options on how to cancel my account or even look at my payment plan, the only option given is to deactivate my computer. I want this thing off my computer bc it's destorying it, but I don't want to keep paying for a subscription if I'm not using this. Can anyone tell me how to fix this issue?

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F

Flora36376403wch9

Participant

I have been trying to cancel my account as well. Nothing so far.

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
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Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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G

Grace Ann5F9CAuthor

Participant

I do think I have Adobe Enterprise if that helps, but it seems like it's impossible for me to cancel my account.

G

Grace Ann5F9CAuthor

Participant

And I don't have access to Admin Console either. So should I just give up and deactivate my computer?

Kevin Stohlmeyer

Community Expert

@Flora36376403wch9 if you are in an enterprise or educational managed environment you need to contact your IT department to deactivate your account. If you have an individual subscription, contact Adobe Customer Care.

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