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erwinr96691007
Participant
March 29, 2020
Answered

cancel my subscription

Dear Adobe Team,
 
I have never agreed to the renewal of the subscription or payment submitted. Why did you immediately withdraw the balance from my credit card? Please review my payment, how do I cancel it?

thank you
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    Bani Verma
    Bani VermaCorrect answer
    Legend
    March 30, 2020

    Hi Erwin, 

     

    I have reviewed the Adobe ID (email id) you have utilized to post here, and could not find any subscription associated with it. 

    Could you please let us know the type of Creative Cloud subscription you own, is it an individual license or Teams? You may share your email id (Adobe ID associated with the subscription) in a personal message with me so that I can check and guide you accordingly. See: How to send 'Personal Message'

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    2 replies

    Bani Verma
    Bani VermaCorrect answer
    Legend
    March 30, 2020

    Hi Erwin, 

     

    I have reviewed the Adobe ID (email id) you have utilized to post here, and could not find any subscription associated with it. 

    Could you please let us know the type of Creative Cloud subscription you own, is it an individual license or Teams? You may share your email id (Adobe ID associated with the subscription) in a personal message with me so that I can check and guide you accordingly. See: How to send 'Personal Message'

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    erwinr96691007Author
    Participant
    April 5, 2020

    Yes i have done with my case, thank you for your help. God bless us

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