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John T Smith
John T SmithCorrect answer
Community Expert
July 27, 2020

If you are part of a team subscription I think you need to talk to the team administrator

or

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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5 replies

Engaging Heroes
Participating Frequently
September 21, 2020

PLS CANCEL MY TEAM SUBSCRIPTION!!!

AND FIX YOUR F**** LOOPHOLE WHERE THE CONTACT SUPPORT BUTTON DOES NOT WORK, AND LEADING ME TO UNHELPFUL PAGES TELLING ME TO CONTACT SUPPORT TO CANCEL MY TEAM SUBSCRIPTION AND THEN NOT BEING ABLE TO CONTACT YOU GUYS... WHAT IS THIS FOR DESIGN COMPANY???

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Test Screen Name
Legend
September 21, 2020

The earlier reply says you must contact your team admininstrator. Did you do that?

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Engaging Heroes
Participating Frequently
September 21, 2020

I am the team administrator, as I own the company

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John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 27, 2020

If you are part of a team subscription I think you need to talk to the team administrator

or

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Translate
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