Skip to main content
A
Angeli Gerardine5FF8
Participant
April 25, 2021
Answered

Cancel plan

  • April 25, 2021
  • 1 reply
  • 677 views

I'm not using my Adobe cloud and wish to cancel it but when I follow the steps on your website manage my plan it does not come up. how do I cancel my account when It dose not allow me to access the function to do so? I have watched the video and follow the steps. So please come back with a different solution. Only option showing his view plan. Many thanks A

    This topic has been closed for replies.
    Correct answer SuJoshi

    Hello,

    Please follow the steps mentioned in this article to cancel the Individual plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Try to use the incognito mode/private window of the browser and sign in with the Personal Account option which will show your plan.

    1 reply

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    April 26, 2021

    Hello,

    Please follow the steps mentioned in this article to cancel the Individual plan: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Try to use the incognito mode/private window of the browser and sign in with the Personal Account option which will show your plan.

    R
    Rocco27730666mg0h
    Participant
    December 28, 2022

    Same Issue here. Adobe has had me running in circles for weeks, it should not be this hard to cancel a subscription.  I can't get this problem resolved.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 28, 2022

    @Rocco27730666mg0h 

     

    please don't post duplicate messages.  here's your duplicate response.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices