Cancel plan

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Hi, I have the same issue. At the admin console, I can see which plans I have and who they are assigned to, but when I go to the personal profile of the user, there is no "manage my plan" option. In fact, there are no plans assigned.

[Moderator detached this from a different post. It's NOT the same issue. Moderator deleted private information. Please do not post private information like e-mails and phone numbers.]

AbamboCorrect answer

Community Expert

You do that via the adminconsole. You can cancel the plan during the renewal period. You get the anniversary date in the adminconsole. If, however, you want simply take away the plan from this user, you do that also via the admin console:

ABAMBO | Hard- and Software Engineer | Photographer

Abambo

Correct answer

Community Expert

You do that via the adminconsole. You can cancel the plan during the renewal period. You get the anniversary date in the adminconsole. If, however, you want simply take away the plan from this user, you do that also via the admin console:

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ABAMBO | Hard- and Software Engineer | Photographer

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Panagiotis261333251kj3Author

Participant

Thank you Abamboo, I don't want to remove the user, I want to cancel the plan entirely. What do you mean by "during the renewal period"? Does that mean that the option will not be available before that? What if I miss the date? Will I have to wait another year?

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iCharles

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Hi @Panagiotis261333251kj3 ,

For assistance regarding the cancellation of the plan, you would have to contact support by navigating to the support tab in the Admin Console.

Hope this helps.

Charles

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