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nice_videographyf887
Participant
September 23, 2026
Answered

Cancel subscription

  • September 23, 2026
  • 2 replies
  • 18 views

Hi, i was trying to cancel my trial but it was giving error and not allowing me to cancel it. I dont have the money to pay this subscription at all. Please help have this cancelled and debit order stopped.

 

    Correct answer Tariq Ahmad Dar

    Hi ​@nice_videographyf887, 

    Thanks for reaching out.
    You have posted your question in Enterprise and team Community. I don’t see any Teams or Enterprise subscription linked to your account. Given the email ID registrered in Adobe Community, i can only see Acrobat and Ai assistant active on your account. Please let us know if that what you are trying to cancel those. 
    For cancel please check this out: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
    For more information on cancellation and refund: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html?linkId=100000414291724#annual-paid-monthly
     


    Thanks,
    Tariq

    2 replies

    Community Manager
    Tariq Ahmad DarCommunity ManagerCorrect answer
    Community Manager
    September 24, 2026

    Hi ​@nice_videographyf887, 

    Thanks for reaching out.
    You have posted your question in Enterprise and team Community. I don’t see any Teams or Enterprise subscription linked to your account. Given the email ID registrered in Adobe Community, i can only see Acrobat and Ai assistant active on your account. Please let us know if that what you are trying to cancel those. 
    For cancel please check this out: https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html
    For more information on cancellation and refund: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html?linkId=100000414291724#annual-paid-monthly
     


    Thanks,
    Tariq

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 23, 2026

    do you have a teams or enterprise subscription?

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