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Participant
Oct 5, 2022 1:49 PM UTC
Answered

Cancel subscription

We tried to cancel the subscription for Adobe XD for several months. We call and you only hang up. We also have Adobe Teams subscription.

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    Abambo
    AbamboCorrect answer
    Community Expert
    Oct 5, 2022 6:21 PM UTC
    quote

    We tried to cancel the subscription for Adobe XD for several months. We call and you only hang up. We also have Adobe Teams subscription.


    By @Happiness Web Agency

    Do you have an individual XD subscription that you want to cancel? https://account.adobe.com/plans. Go to “Manage plan” and cancel. Only the plan owner can do this.

     

    If you have questions on this, you can contact the standard support.

     

    Do you have a Teams XD subscription you wish to cancel? You need to be an administrator for your plan. You go to https://adminconsole.adobe.com. You can cancel the XD plan shortly before the plan's anniversary date. All administrators get an e-mail 30 days before that anniversary date.

     

    If you need support with this, you should contact Adobe support via the admin console (support tab).

     

    ABAMBO | Hard- and Software Engineer | Photographer

    2 replies

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Oct 5, 2022 6:21 PM UTC
    quote

    We tried to cancel the subscription for Adobe XD for several months. We call and you only hang up. We also have Adobe Teams subscription.


    By @Happiness Web Agency

    Do you have an individual XD subscription that you want to cancel? https://account.adobe.com/plans. Go to “Manage plan” and cancel. Only the plan owner can do this.

     

    If you have questions on this, you can contact the standard support.

     

    Do you have a Teams XD subscription you wish to cancel? You need to be an administrator for your plan. You go to https://adminconsole.adobe.com. You can cancel the XD plan shortly before the plan's anniversary date. All administrators get an e-mail 30 days before that anniversary date.

     

    If you need support with this, you should contact Adobe support via the admin console (support tab).

     

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    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    Community Expert
    Oct 5, 2022 6:11 PM UTC

    use your admin console to contact support 

     

    <moved from account, payment and plan >

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