Skip to main content
smileaways
Participant
Jul 23, 2021 1:29 PM UTC
Question

Canceling my enterprise subscription

Hi, I have been paying monthly subscription for my enterprise plan but unable to use most of the apps. I couldn't find a way to contact adobe about it and losing my money has been frustrating. Can anybody help me find a way to cancel the plan completely?

    19 replies

    Test Screen Name
    Legend
    Jul 24, 2021 8:41 AM UTC

    You need to contact Adobe either way...

    Translate
    Dj_Creative_enthusiast
    Inspiring
    Jul 23, 2021 4:44 PM UTC

    Hi,

     

    Thank you for posting your query here.

     

    Please contact Adobe Support Team and they can assist you regarding Cancelling the Subscription.

    You may contact Support Team by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI

    Hope this helps. 

     

    Thank you.

    Translate
      smileawaysAuthor
      Participant
      Jul 24, 2021 11:34 AM UTC

      Hi, I have tried using the Support Team chat but I couldn't access it as I was told to contact my administrator for help.

       

      "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."

       

      Please do advise on this, thanks!

      Translate
      Test Screen Name
      Legend
      Jul 24, 2021 11:57 AM UTC

      So, there is an enterprise subscription you want to cancel. Are you the official administrator for your organisation? If not, you must do exactly what your message said - find your company's Adobe administrator, and have them cancel it. An enterprise plan is run entirely by the company, not by Adobe, and the company pays for licenses. At the end of each year, many plans let them cancel unused licenses, but that's for the administrator to sort out.


      Is the problem that you need help finding the Adobe administrator in your company? How did you obtain the license in the first place (was there a department that sorted it out)?

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices