Cancellation, non working links and where is chat or any decent help?
After an e-mail notifying me that the monthly subscription fee will rise and that I am allowed to cancel my plan, along with several links and explanations, I find myself UNABLE to actually CANCEL. All it does is send me round and round and round again to various pages and other links and admin consols, and help with more links and referrals but nothing actually DOES WHAT IS NEEDS TO DO WHICH IS CANCEL. At the one page where I can actually grey out my subscription I am not allowed to continue any further and I get a message about contacting support to cancel, but when clicking the provided link I get an error not found page. HILARIOUS.
Even getting in touch with someone seems not possible? None of the links work for me, I can't get to chat, I can't seem to find some dedicated mail or contact form. In this day and age it can't be impossible for a giant like Adobe to provide decent working tools like even a simple standard contact form for various browsers and systems, especially since I'm not even using anything old or special and I can do whatever just fine on every other website.
It's very clear Adobe is doing what it can to dissuade from cancelling a plan, eventhough that is my right at any given time, and ESPECIALLY when changing a subscription fee in Europe.
And I found other forum posts with the same problem so this seems to be Adobe's MO. How are they not getting sued over these practices? Seriously considering contacting some instances here in Europe to look into it, at least we have some consumer protection over here that's been followed with lawsuits before.
Get my subscription plan cancelled Adobe, and don't get me no stupid links anymore that just send round and round without actually doing the cancelling.
