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Lucy5c53
Participant
Aug 23, 2020 8:21 AM UTC
Answered

Cancelling free trial/subscription

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.

Need this cancelled asap... 

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    SuJoshiCorrect answer
    Community Manager
    Aug 24, 2020 3:39 PM UTC

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

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    1 reply

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Aug 24, 2020 3:39 PM UTC

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

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