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Lucy5c53
Participant
August 23, 2020
Answered

Cancelling free trial/subscription

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.

Need this cancelled asap... 

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    SuJoshiCorrect answer
    Community Manager
    August 24, 2020

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

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    1 reply

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    August 24, 2020

    Hello Lucy,

    The enterprise license is managed by the organization and there is no active creative cloud license under your account. The user generally gets 7 days trial to use the creative cloud products if there is no active entitlement which will automatically end after 7 days.

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