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dustin_alexander1
Participant
December 19, 2016
Question

Cannnot update Acrobat or Reader across entire company.

  • December 19, 2016
  • 1 reply
  • 459 views

For more than a month now I have been unable to update Acrobat or Reader across my entire company. I am the domain admin at the facility however I keep getting the following on all machines. Error 1921. Service Adobe Acrobat Update Service (AdobeARMservice) could not be stopped. Verify that you have sufficient privileges to stop system service.

I am able to go into services and manually stop them, however this doesn't solve the issue. I get the same error if I attempt to uninstall the program to reinstall, as well as downloading straight from your site.

Any suggestions would be greatly appreciated.

Thank you

This topic has been closed for replies.

1 reply

Adobe Employee
December 19, 2016

A workaround would be to stop the Adobe Acrobat Update Service by using a pre-install script before running the installer.  Then using a Post-Install script to start it after the installation is completed.

Visual basic script to start/stop any Windows service(s) in any server(s) | BizTalk Tips & Things

dustin_alexander1
Participant
December 20, 2016

Stopping services manually or by script is still not allowing the update to run. Returns same error

Adobe Employee
December 20, 2016

That is "strange".  How can the service be the cause of the error if the service is turned OFF?   Are you collecting a verbose MSI log?  If not that would be the next step in troubleshooting.

https://support.microsoft.com/en-us/kb/2545723