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SIAV
Participant
Mar 24, 2017 5:50 PM UTC
Answered

Cannot access Admin Console

Hi, I'm trying to claim a domain to have an Adobe Enterprise ID.

When going to

Adobe Admin Console

it says "Access denied. You are not eligible to view this page. If you think this is an error, contact your IT administrator for help."

And when trying to log in with an Enterprise ID, it always redirect me to the Adobe ID log in.

Thanks,

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    AnkitTech101
    AnkitTech101Correct answer
    Adobe Employee
    Mar 25, 2017 10:42 AM UTC

    Does your organization have an Enterprise contract with Adobe? Adobe Admin console is only available for access to IT administrators of the organizations that have an Enterprise agreement with Adobe.

    To learn more about Creative Cloud Enterprise , please refer to the below link:

    Creative Cloud for enterprise | Adobe Creative Cloud for business

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    6 replies

    JOSIAS_6197
    Participant
    Jul 28, 2023 4:52 PM UTC

    Then why is asking for admin console just to talk to someone about a simple billing payment? 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 28, 2023 5:01 PM UTC

    @JOSIAS_6197 

     

    are you the owner/admin of a teams or enterprise subscription?

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    AnkitTech101
    Adobe Employee
    AnkitTech101Correct answer
    Adobe Employee
    Mar 25, 2017 10:42 AM UTC

    Does your organization have an Enterprise contract with Adobe? Adobe Admin console is only available for access to IT administrators of the organizations that have an Enterprise agreement with Adobe.

    To learn more about Creative Cloud Enterprise , please refer to the below link:

    Creative Cloud for enterprise | Adobe Creative Cloud for business

    Translate
      SIAVAuthor
      Participant
      Mar 25, 2017 5:47 PM UTC

      Thank you, I've requested a consultation.

      I would have think that you just needed to click somewhere to get an Adobe Enterprise ID, unfortunately it's a bit more complicated.

      Translate
      rickym66269942
      rickym66269942
      Participant
      Jun 7, 2017 5:42 PM UTC

      Would you mind sharing info on how to get a consultation for this?  I'm having the same problem. I'm finding Adobe products and processes to be way too cumbersome.

      Translate
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