Cannot access paid apps

Question

Why can't I download my apps after PAYING for them through my admin? Every time I go to download, I am required to "request access." After that I check with my "admin" and NOTHING. Now he doesn't have access to the apps after being able to see that I did, in fact, request access. Is this a joke? What is going on with your services? We are losing productivity as a result and pay for 2 accounts, which we can't access.

Lumigraphics · Answer

Are you on an enterprise plan? The person with access to the Adobe admin console would need to handle this. And you need to post in the correct forum:

https://community.adobe.com/t5/enterprise-teams/ct-p/ct-enterprise-and-teams?page=1&sort=latest_replies&lang=all&tabid=all

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