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C
CB_Sheff
Participant
November 4, 2021
Answered

Cannot access Primary Email. How to change to Secondary Email if I cannot log in??

  • November 4, 2021
  • 1 reply
  • 377 views

Hi.

 

I no longer have access to my personal Adobe account that I had whilst I was a student and now cannot access it since I'd have to also log in to the University portal. Issue is, I can't log in to that since I'm no longer a student, and so cannot log in to change my email address to what is registered (or should be registered) as my secondary email.

 

Not quite sure what to do here. Any help would be amazing. Account is under the email [Email removed],  and secondary email should be [Email removed]. 

 

Please help！

This topic has been closed for replies.
Correct answer LinSims

I have removed your email addresses in compliance with the Adobe Community standards. Posting personal contact information is dangerous as it allows scam artists to contact you and pretend to be Adobe employees. 

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

 

Given that your issue is a problem with the primary email address, I don't know if the Chat function will help you, but the phone should work.

PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

1 reply

LinSims
Community Expert
LinSimsCommunity ExpertCorrect answer
Community Expert
November 4, 2021

I have removed your email addresses in compliance with the Adobe Community standards. Posting personal contact information is dangerous as it allows scam artists to contact you and pretend to be Adobe employees. 

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

 

Given that your issue is a problem with the primary email address, I don't know if the Chat function will help you, but the phone should work.

PHONE: You can search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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