Cannot access to adobe console "400 error" -Error Code: GENERAL_NONSUCCESS

Question

Hi.When trying to log in adobe admin console (https://auth.services.adobe.com/) it jumps to our academy login page then it jumps back to okta server then our admins get this error message:"error 400 - Error Code: GENERAL_NONSUCCESS"Now i can access to admin console this way: starting creative cloud desktop application -> clicking my account (upper right corner) -> login that way -> then clicking banner "To assign licenses, access billing history and manage plans as an admin, go to the Admin Console." But if i sign out, then i cannot access anymore.

SuJoshi · Accepted Answer

Hello,I checked the event logs and got the following error: "The digital signature in the SAML response did not validate with the identity provider's certificate". Kindly export the token signing certificate (which should be in Base 64-encoded X.509 (.CER) format) from the ADFS console and upload it to the Adobe admin console which will fix your issue.

bhor5329@gmail.com · Answer

Use the edit icon t o pin, add or delete clips.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.