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ClioGielen
Participant
October 6, 2020
Answered

Cannot cancel free enterprise trial

  • October 6, 2020
  • 1 reply
  • 306 views

A few days ago I used my work email to install the Creative Cloud All Apps free trial. Today I wanted to cancel the free trial, but I do not get this option in my account. I can only 'view plan' and 'upgrade plan'. I cannot contact the chat, as my email is linked to an enterprise account and I am told to contact my local IT. I did but they seem to be equally unsure of how to cancel the free trial.

 

Will my free trial just expire without being converted to a paying option (I never had to give in CC details), and if not, how do I cancel the free trial?

 

regards

 
 
This topic has been closed for replies.
Correct answer SuJoshi

The trial is for 7 days and it will expire automatically however you would not be able to use the creative cloud apps after 7 days. If you have any active subscription then you can sign out from the creative cloud app and login again using the correct account.

1 reply

S
Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
October 6, 2020

The trial is for 7 days and it will expire automatically however you would not be able to use the creative cloud apps after 7 days. If you have any active subscription then you can sign out from the creative cloud app and login again using the correct account.

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