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dcreteg
Participant
May 4, 2025 12:44 PM UTC
Answered

Cannot cancel membership

I recently purchased a free trial of Adobe Creative cloud, but when I go to the manage plan page there is nowhere to change or cancel my plan as shown on the support page. I believe it is because my account is linked to my university. The image below shows what the page looks like where I should be able to manage my subscription. If anybody can help me figure out what to do that is much appreciated!

 

    kglad
    kgladCorrect answer
    Community Expert
    May 4, 2025 2:57 PM UTC

    you probably have an enterprise plan.  contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    May 5, 2025 6:18 AM UTC

    Hi @dcreteg,

    Thanks for reaching out. @kglad is right here. I checked the account details and found that you have an active enterprise subscription. Please contact your admin for the subscription cancelation.

    Also, I'm moving this thread to our Enterprise and teams support community for further discussion.
    ^Shivangi

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 4, 2025 2:57 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from account, payment & plan">
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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 4, 2025 2:57 PM UTC

    you probably have an enterprise plan.  contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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