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Vixonic30684474hd8i
Participant
June 23, 2023
Answered

Cannot change payment method in Admin Console (webpage's BUG)

  • June 23, 2023
  • 2 replies
  • 700 views

Hello. I need to change our company's credit card information but there's a bug in Adobe Admin Console that keeps loading some parts in the page eternally and I canot forward. I've tried to do it in Safar and Chrome, with some different Internet connections (if it's something in my company's firewall) and with Adobe Help's Chat, but is REALLY USELESS.

 

I already have 4 notifications and I'm worried that Adobe can suspend our licenses.

    This topic has been closed for replies.
    Correct answer SuJoshi

    @Vixonic30684474hd8i Please test the same workflow on your mobile device and check if you are still getting the loading screen. You can try a different browser and network to isolate the issue.

    2 replies

    S
    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    June 24, 2023

    @Vixonic30684474hd8i Please test the same workflow on your mobile device and check if you are still getting the loading screen. You can try a different browser and network to isolate the issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 23, 2023

    did you use chat via your admin console and chat with an agent?

    V
    Vixonic30684474hd8iAuthor
    Participant
    June 23, 2023

    Hello. As far as I've tried, I cannot chat with an agent. Just a with bot and that's why I found it useless.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 24, 2023

    type "agent " in the chat field.

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