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piagetblix
Inspiring
July 1, 2016
Answered

Cannot get msi install to work

  • July 1, 2016
  • 3 replies
  • 1488 views

I’m using DC 15 Classic track downloaded from the LWS site.  I create a mst with the customization wizard and save the transform into the bootstrapper folder.  I can run it successfully using this command at the command line (need command-line since we deploy via Dell Kace):

  1. Setup.exe /sALL TRANSFORMS="AcrobatDC_LWS.mst"

With previous versions (XI) we successfully used this string: 

msiexec /i "AcroPro.msi" TRANSFORMS="AcrobatDC_LWS.mst" /qn

It will not work on my Windows 10 test VM only the setup.exe method.   Oddly the msi method works when I test it on real hardware locally.

Any suggestions?  Its not mandatory that we get it to work this way just want to learn more about why it works or doesn’t work and why.

Thanks!

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Correct answer piagetblix

Yes, that has always worked.  I cannot get it to work with the MSI.  As someone else explained, it apparently has to do with the C++ redistributable not being installed. 

3 replies

Adobe Employee
July 13, 2016

Please see if: Setup.exe /sALL /msi TRANSFORMS="AcrobatDC_LWS.mst" works.

piagetblix
piagetblixAuthorCorrect answer
Inspiring
July 13, 2016

Yes, that has always worked.  I cannot get it to work with the MSI.  As someone else explained, it apparently has to do with the C++ redistributable not being installed. 

Adobe Employee
July 13, 2016

Add the commandline switch IGNOREVCRT64=1 while installing using msi. However this will not install the VC runtime used for 64 bit pdfmaker functionality.

Also this will only install the base msi, you have to take care to install patches separately.

Having said all this, setup.exe method is the preferred one.