Cannot install Adobe Acrobat Standard

Forum|Forum|3 years ago
October 10, 2022
1 reply
746 views

I have purchased license for Adobe Acrobat Standard via the Admin Console. I have tried creating a package and also downloading: Acrobat_DC_Web_x64_WWMUI. When I install it turns out to be Adobe DC Pro and I am present with window to have a trial. Cannot see what I am doing wrong.

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Correct answer Nikhil R Gupta

Hello,
I just checked your account and you have Adobe and Business ID. Make sure you sign in with a Business account, not a personal, and then check if the application works.

https://helpx.adobe.com/in/enterprise/kb/enterprise-id-faq.html

Thanks,

Nikhil Gupta

Nikhil R GuptaCorrect answer

Legend

Hello,
I just checked your account and you have Adobe and Business ID. Make sure you sign in with a Business account, not a personal, and then check if the application works.

https://helpx.adobe.com/in/enterprise/kb/enterprise-id-faq.html

Thanks,

Nikhil Gupta

J

JASmith-NorwayAuthor

Participant

Thank you Nikhil, I did not realize that I had 2 accounts. All is sorted now.

Abambo

Community Expert

A business account has a personal part and a business part. This allows for a separation between personal and business subscriptions. I, however, always had my personal subscription on my personal Adobe ID and my business subscription on my business ID, but some people seem to like mixing this!

ABAMBO | Hard- and Software Engineer | Photographer

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