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Participant
May 7, 2020
Answered

Cannot install any adobe products

  • May 7, 2020
  • 1 reply
  • 754 views

Hi I tried installing adobe premier but when it asks me to sign in it goes to the enterprise sign in window which just blinks and closes. Anyone else have this issue. I am using a mac.

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Correct answer SuJoshi

Hello, 

May I know if your account is logging in when the sign in screen closes? 

Kindly try to download and install the creative cloud desktop app, sign in using your federated ID and then access Premiere Pro and check if the issue still persist. 

1 reply

SuJoshiCommunity ManagerCorrect answer
Community Manager
May 8, 2020

Hello, 

May I know if your account is logging in when the sign in screen closes? 

Kindly try to download and install the creative cloud desktop app, sign in using your federated ID and then access Premiere Pro and check if the issue still persist.