Cannot install any of the substance products through creative cloud.

Hello, I am a teacher for a class of game dev students and we have just encountered an issue while
trying to download substance painter and any other substance products through the creative cloud.

We have gotten access to the student and teacher educational plan for substance, but when the students log in to creative cloud app, substance does not appear to be part of their plan in the app, but it shows as being part of their plan on adobe's website with the same account.

Whenever the students also try to install any substance products, using a downloadable installer or the following link
https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=substance3d-painter
the creative cloud does not start a download, no error messages or anything.
Whenever the students click "read more" or "install" on the substance products, creative clouds desktop flickers, but does not move on to some other download screen.

Any other product they have access to through the creative cloud plan starts to install without issue.

I have seen this issue reported before, but I need to make a difference here clear, the students HAVE a regular creative cloud plan BUT also they have submitted and gotten the product codes for the educational plan for substance. We are not in any process of having to aquire the licenses, we already should have access to substance and the website says it is part of the plan while the desktop app does not.