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gishanali63
Participant
May 4, 2023
Answered

Cannot Install apps or update any apps

  • May 4, 2023
  • 4 replies
  • 755 views

Hi Adobe Community, I cannot update or install any apps. It always shows an error, do I need to clean storage or anything? Does anyone know how to resolve this. Any feedback would be greatly appreciated, Thank You

This topic has been closed for replies.
Correct answer Gurdeep.Singh

Hi @gishanali63 

 

We would need more details to check the exact issue you are facing, like a screenshot of the error message, system configuration, or Applications you are trying to use.

 

Please refer the KB below in case your have an Error code : https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

4 replies

Gurdeep.Singh
Adobe Employee
Gurdeep.SinghCorrect answer
Adobe Employee
May 7, 2023

Hi @gishanali63 

 

We would need more details to check the exact issue you are facing, like a screenshot of the error message, system configuration, or Applications you are trying to use.

 

Please refer the KB below in case your have an Error code : https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
May 4, 2023

Hi @gishanali63 you posted in the Enterprise and Teams forum, so I'm going to assume you are in a business or teams environment. If not we can move you to the appropriate forum.

When you are a user in a Teams or Enterprise Managed environment, your Admin has to grant rights to allow individual users to install or update applications. This gives them version control on the software and manage the installs site-wide. If your admin has not granted this access you wont be able to update or install apps.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 4, 2023

what error?

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
May 4, 2023

Without any informations about your system and the error message(s) it's a guesswork to help you.

Please Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message (s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

Thanks. The above info will help to solve your problem.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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