Skip to main content
D
default7wdbawmcdkdi
Participant
July 14, 2021
Answered

Cannot install Creative Cloud anymore

  • July 14, 2021
  • 3 replies
  • 398 views

After trying to open Photoshop CC through the CC desktop app, I could no longer click on anything in the desktop app, everything was unresponsive so I decided to take following steps I've seen in similar posts.
- Ran the uninstaller (completed with errors)
- Ran the cleaner tool and cleaned everything

- Restarted my PC
- Checked if there were any Adobe files associated with cc still left, negative

- Disabled my firewall
- Ran the installer as admin
The installer simply wont even open anymore.

This topic has been closed for replies.
Correct answer default7wdbawmcdkdi

UPDATE:

Windows had an unfinished update which for whatever reason whas stuck at x% so I never got notified of that.

 

The issue is now solved.

3 replies

D
default7wdbawmcdkdiAuthorCorrect answer
Participant
July 15, 2021

UPDATE:

Windows had an unfinished update which for whatever reason whas stuck at x% so I never got notified of that.

 

The issue is now solved.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 14, 2021

Default, what type of Creative Cloud membership are you attempting to use? I don't see any active individual plan under the e-mail address you used to post to this public discussion forum.

D
default7wdbawmcdkdiAuthor
Participant
July 14, 2021

School/edu license provided by the school.

 

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 14, 2021

Thanks, Default. For your next steps, then please contact your school's Creative Cloud plan administrator for assistance.  They also have the ability to open a support case on your behalf, if necessary.  I will also move this discussion to the Enterprise & Teams forum, as the Download & Install forum is designed for individual memberships and licenses.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2021


    again, clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    repair all ms visual c++ versions that can be repaired.
    update your ms visual c++, if it can be updated
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
    if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
    use the desktop app to install your cc programs/trials

      Firefly Community Gallery
      Adobe Firefly

      Remix with Firefly Community Gallery

      Thousands of free creations to fall in love with and remix in Firefly.

      Explore now
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices