Cannot locate invoices of paid accounts

Hi ​@Kenny707,

Thank you for reaching out, and we're sorry for the concern this is causing, especially with users seeing an expiry message after the payment has already been deducted.

Billing and payment confirmation queries require access to your account details, hence to get this resolved as quickly as possible, please open a case with our support team directly through your Admin Console > Support tab.

Our support team will be able to verify the payment status against your order and restore access on the affected accounts.

In the meantime, while the payment is being confirmed on the backend, you can also work through the steps in this help document for resolving trial and license expired errors. It covers verifying license assignment in the Admin Console, checking network endpoints, and other admin-side steps that often clear the trial prompt for affected users: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

Please let us know if you have any questions in the meantime.

Thanks,

^BS

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