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Raymond5C09
Participant
Jan 11, 2021 6:25 PM UTC
Answered

Cannot log into Creative Cloud or Apps

Hello,

     I am having a problem logging onto Creative Cloud.  Whenever I try to log in with my credentials I get the error:

An error occurred

SAML Assertion signature is invalid.
This might happen due to a mismatch between the certificate used to sign the assertion and the one in the metadata uploaded to Adobe.
Please make sure you uploaded the metadata with the proper certificates.

 

This happens no matter what computer I log onto.  PC or Mac. I have tried from several different computers.  I have also tried with different Adobe accounts as well.  We have shared device licensing.  I don't know what SAML assertion is.  I have tried uninstalling and reinstalling the entire suite and it still happens.  How do I fix this?

    SuJoshiCorrect answer
    Community Manager
    Jan 15, 2021 3:42 PM UTC

    Kindly contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

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    10 replies

    Sameer308342668kkg
    Participant
    Jun 19, 2024 9:05 AM UTC
    Screenshot_20240619-143549.jpg
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    iCharles
    Legend
    Jun 19, 2024 1:12 PM UTC

    Hi @Sameer308342668kkg


    Could you tell us the Adobe Application you are facing this issue with?


    ^CS

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    Tim16B6
    Participant
    Jan 15, 2021 8:05 AM UTC

    We've suddenly started recieving the same error over the last day or two. Previously SSO (via ADFS) was working. No change in certificate at the ADFS end.

    I'm unable to log in with an Adobe ID as per the OP.

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    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Jan 15, 2021 3:42 PM UTC

    Kindly contact the support team directly by initiating a chat session, click on the chat icon on the bottom right corner of this page: https://helpx.adobe.com/support.html.

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jan 11, 2021 8:31 PM UTC

      Errors signing in to Adobe products with Federated ID (SSO)

       

      <moved from cc services>

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      Raymond5C09Author
      Participant
      Jan 12, 2021 12:26 PM UTC

      Unfortunately, I get the same error when I try to log in with my Adobe ID in a browser to access the Admin console as well.  I am using an unrelated Google account to post here.

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      Community Manager
      SuJoshiCommunity Manager
      Community Manager
      Jan 12, 2021 3:16 PM UTC

      Please confirm if you have set up SSO to use federated IDs. The above error generally comes when the SAML attributes are not matching or the certificate/metadata file which you have uploaded in the admin console is not correct. You might have to contact someone in your internal IT team who would be able to give you more details.

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