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Mark25794460cqqw
Participant
August 24, 2022
Answered

Cannot log into my creative cloud

I have a company subscription and should have access to a number of adobe apps. 

 

Everytime I try to open Illustrator or Photoshop or any adobe product, it asks me to log in. I then log in with my company email and it says somethign went wrong contact your administrator. 

 

I contacted our adobe team in my company, they said my subscription is still active. I tried checking online over https://account.adobe.com/  but it says Unable to load plans. 

 

I sgined in online which worked, I then tried opening creative cloud over the online console, it opened a window but the window remained white. 

 

How can I use this product? 

 

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Bani Verma
Bani VermaCorrect answer
Legend
August 25, 2022

Hi there,

 

As you have mentioned that after signing in the Creative Cloud you get a blank white window, please follow the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html

 

Let us know if this helps. 

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1 reply

Bani Verma
Bani VermaCorrect answer
Legend
August 25, 2022

Hi there,

 

As you have mentioned that after signing in the Creative Cloud you get a blank white window, please follow the steps shared in the following help document to resolve this issue: https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html

 

Let us know if this helps. 

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