Participant

Answered

Cannot login Admin console to manage licenses with our VIP agreement

Forum|Forum|1 year ago
May 23, 2024
3 replies
615 views

Bug

This topic has been closed for replies.

Correct answer SuJoshi

@lani.seidel@sulzer.com

I sincerely apologize for the inconvenience.

After checking the contract and account details, I found that the contract is suspended/deleted from the backend due to "TradeComplianceLegalLock". The Enterprise support team generally handles the technical issues. I would request you to get in touch with your Account Manager/Reseller/CSM for more details.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

has the account owner assigned admins?

lani.seidel@sulzer.comAuthor

Participant

Yes there are multiple admins assigned and I am the main owner. None of us can login and Adobe says they have blocked our licenses but does not say why. We have been on contact with numerous support channels and emails but nobody seems to help

kglad

Community Expert

that's a problem that will require looking at your account details (and as a non-employee, i do not have that access). you'll need to re-contact someone from adobe.

p.s. it's possible an adobe employee will respond here, but these are user forums.

lani.seidel@sulzer.comAuthor

Participant

Cannot login and I get the same error message as

S

SuJoshi

Correct answer

Community Manager

@lani.seidel@sulzer.com

I sincerely apologize for the inconvenience.

After checking the contract and account details, I found that the contract is suspended/deleted from the backend due to "TradeComplianceLegalLock". The Enterprise support team generally handles the technical issues. I would request you to get in touch with your Account Manager/Reseller/CSM for more details.

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