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nickongpauco
Participant
Nov 26, 2019 12:49 AM UTC
Answered

Cannot Open Acrobat After Unserialize

I am working to Unserialize Adobe Acrobat Pro DC on our Mac computers. I am able to successfully run the deserialize command:

 

./adobe_prtk --tool=UnSerialize --leid=V7{}AcrobatETLA-12-Mac-GM --deactivate --force

 

with a success code of zero but when I go to open Adobe, instead of the sign in window like I get for running the same command in Windows, I am greeted with the following window:

 

Sorry, something went wrong

More information

Please try launching Acrobat first or contact your administrator. Learn more.

 

I cannot no longer open Acrobat or any other Adobe product installed. When I run the AdobeExpiryCheck command it shows that:

 

No expiring/expired serial number found on the system ...

 

It seems the command worked too well. I would like to continue to use the installed version on our Macs just like the same command lets us for Windows but I am not prompted for sign in. Is there anything I am missing from the unserialize process?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    Dec 2, 2020 1:34 PM UTC

    Hello Adam,

    Below steps you may try:

    Go to /Library/Preferences/ (System library preferences)

    Place the Plist file in Preferences folder.

    Reboot the MAC machine.

    Launch Acrobat

    Plist file: Plist 

    Thanks,

    Nikhil Gupta

    View reply

    84 replies

    Adam5E50
    Participant
    Nov 30, 2020 5:52 PM UTC

    Hi @Nikhil R Gupta I also need this file.

    Thanks!

    Translate
    Nikhil R Gupta
    Nikhil R GuptaCorrect answer
    Legend
    Dec 2, 2020 1:34 PM UTC

    Hello Adam,

    Below steps you may try:

    Go to /Library/Preferences/ (System library preferences)

    Place the Plist file in Preferences folder.

    Reboot the MAC machine.

    Launch Acrobat

    Plist file: Plist 

    Thanks,

    Nikhil Gupta

    Translate
      Samuel5CC4
      Participant
      Sep 25, 2020 6:13 PM UTC

      Hi Nikhil , Can I have the file too 
      com.adobe.acrobat.pro.DC.plist
      I'm having the same issue 
      Thanks

      Translate
      Nikhil R Gupta
      Nikhil R Gupta
      Legend
      Sep 25, 2020 6:22 PM UTC

      Hello,

      I have shared the file.

      Thanks,

      Nikhil Gupta

      Translate
        Samuel5CC4
        Participant
        Sep 25, 2020 6:43 PM UTC

        Thanks Nikhil its working !! 

        Translate
        michaelw17472916
        Participant
        Sep 24, 2020 8:51 PM UTC

        I guess I need this file too....support was not able to help me at all.

        Translate
        Nikhil R Gupta
        Nikhil R Gupta
        Legend
        Sep 25, 2020 6:22 PM UTC

        hello,

         

        I have shared the file.

         

        Thanks,

        Nikhil Gupta

        Translate
        Tiffany5FB9
        Participant
        Aug 11, 2020 8:08 PM UTC

        Hi Nikhil, i am having the same exact issues as the others. May i be provided the link to fix the issue on my computer as well? 

        Translate
        Bani Verma
        Bani Verma
        Legend
        Aug 11, 2020 9:55 PM UTC

        Hi Tiffany, 

         

        I have sent you the file. 

        Please check your personal message. 

         

        Thanks!

        Translate
        David5E57
        Participant
        Sep 23, 2020 7:58 AM UTC

        Hi,

         

        Can I also have the file please? I have the same issue as the rest.

         

        Thanks,

        David

        Translate
        alee12
        Participant
        Jul 31, 2020 1:34 PM UTC

        Im having this same issue. Could someone send me the file?

        Translate
        Bani Verma
        Bani Verma
        Legend
        Jul 31, 2020 4:45 PM UTC

        Hi there, 

         

        I have sent you a personal message please check and respond.

         

        Hope this helps.

        Translate
        nickd93102747
        Participant
        Jul 31, 2020 5:31 PM UTC

        I'm having the same issue. Can someone send me this file too?

        Translate
        vizzinin23
        Participant
        Jul 8, 2020 10:17 PM UTC

        I am having the same problem. Can you send me the file?

        Translate
        Nikhil R Gupta
        Nikhil R Gupta
        Legend
        Jul 9, 2020 8:27 PM UTC

        Hello,

        Shared the file.

        Thanks,

        Nikhil Gupta

        Translate
          TIUTMcClain
          TIUTMcClain
          Participant
          Jul 10, 2020 9:54 AM UTC

          Also having a similar issue and would love to try the com.adobe.acrobat.pro.DC.plist file. 

          Thank you!

          Tom

          Translate
            stat-computing
            Participating Frequently
            Dec 3, 2019 3:41 PM UTC

            This issue is now resolved. Nikhil provided a file called:

            com.adobe.acrobat.pro.DC.plist

            From there you go to /Library/Preferences, Place the plist file in Preferences folder. Reboot the MAC machine. Launch Acrobat and I was prompted for sign in information

            Translate
              jkmcconv
              Participant
              Mar 3, 2020 4:59 AM UTC

              I have the same issue and get the "Please try launching Acrobat first or contact your administrator." error.  I did nothing and this just started showing up today.  Nikhil - can you send me the same file so I can see if it fixes my issue?

              Thanks!

              Translate
              Nikhil R Gupta
              Nikhil R Gupta
              Legend
              Mar 4, 2020 5:20 AM UTC

              Hello,

              Please check the message.

              Thanks,

              Nikhil Gupta

              Translate
                Nikhil R Gupta
                Nikhil R Gupta
                Legend
                Nov 26, 2019 4:02 PM UTC

                Hi there,

                Did you install Adobe Acrobat with any plist? If yes, you can try deleting the pllist file and check if that helps.
                Location: system /Library/Preferences
                plist name: com.adobe.Acrobat.Pro.plist

                Another solution is to create a blank package of Creative cloud desktop client and try installing on the machine and login and check if that helps.
                https://helpx.adobe.com/enterprise/using/create-nul-packages.html

                 

                Thanks,
                Nikhil Gupta

                Translate
                stat-computing
                Participating Frequently
                Nov 26, 2019 4:21 PM UTC

                I only have the following plist files in the Preferences folder. I would like to avoid having to reinstall anything. 

                 

                Translate
                nickongpaucoAuthor
                Participant
                Nov 26, 2019 4:27 PM UTC

                That post is me as well, Adobe auto signs me in at the sign-in page if I am signed into the Admin Console apparently

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