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K
kpmitch
Participant
September 21, 2009
Question

Cannot open Word document files in a Portfolio

  • September 21, 2009
  • 2 replies
  • 4417 views

I have set up a portfolio with multiple file types. I can open Excel and Power Point files within the portfolio without a problem. When I try to open Word documents it tells me that "Acrobat cannot open this file attachment because your pdf file attachment settings do not allow for this file type to be opened. I went into preferances and checked to see if the box was checked in "trust manager" to allow files other than pdf to opened. It is checked but I am still unable to open word documents in the portfolio for some reason.

This topic has been closed for replies.

2 replies

J
John25292152jiog
Participant
February 23, 2023

Got edit, Preference, Secuirty (Enhanced), unclick "Enable Protected Mode at startup (Preview)

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 23, 2023

@John25292152jiog 

 

this thread is 13+ years old.  locking.

A
Anonymous
October 31, 2009

I am having the same problem with all of the Office programs.  Office files will not ope in preview mode in an Acrobat portfolio.  They will only open in their native applications.  Is there a plugin required or something?  Thanks for any help, jeannie

A
Anonymous
November 6, 2009

Actually I think my problem is a bit different from the first one.  My preview handler for Office documents (doc xls ppt etc) is not working at all.  But the kpmitch's question sounds like it relates more to the need to RESTORE the default list of allowed and disallowed file attachment types in the Preferences-Trust Manager.  Maybe for that problem Word fell off the list.

My problem is that none of the office files will preview in the preview pane.

I see that I am able to preview a Word doc using Acrobat.com.  I guess the preview handler for that web-based service is different from the preview handler used by the Acrobat 9 Professional Extended installed on my computer. 
  
By the way - The computer I am using to test the problematic preview handler is network based (work) computer, Windows XP (SP3), using Office 2003 or Office 2007.  (I've tried it on different computers with both of these Office packages.) 
  
Since our IT people use their own confguration to deploy the program, they are wondering if perhaps something in that custom build needs to be changed to enable the preview handler to work.  It isn't working on any of our machines. 
  
Thanks for continuing to assit with this query! 
Regards, 
jeannie 

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