Cannot password reset

Forum|Forum|4 years ago
July 12, 2021
4 replies
456 views

My users are getting promt to enter username and password but when they try to type their password it'll say that it's incorrect if they try to do a password reset it fails then gets's prompted to call Adobe Customer Support which freaking sucks, I've been on queu for an hour now no answer! please help. Is there away for me to do their password reset?

This topic has been closed for replies.

D

Douglas5F9C

Participant

We have SSO through Azure but it was giving us an error for CC client to log in on windows, I had to reinstall the client to get it to let me log in. I don't want to have to do that for 200+ clients or have to script something. Hopefully they figure it out.

Bani Verma

Community Manager

Hi there,

There was an intermittent issue where users were getting this error message, the issue is resolved now.
Please retry and let us know if it's working for you or not.

vincents71499013

Participant

I'm all set as long as there wasn't a security issue over the weekend. We do not have access to the authentication logs.

vincents71499013

Participant

Something happened because we are seeing this too. A few of our users were locked out when we came in this AM. I can't get a response from Adobe but, I was able to do password resets with the users from the Adobe CC website.

J

JVMundoAuthor

Participant

Same here, they're support is non existenting.

R

RebeccaWatkins

Participant

we have a bunch of users who can't log on or get a password reset. Of if they do get a code, they are told it is invalid when they enter it. If you search "adobe down?" on Twitter you will see you're not alone. Hopefully they get the problem solved soon.

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