Inspiring

Answered

Cannot Permanently Delete Files Because Someone Has Restored Them

Forum|Forum|4 years ago
March 26, 2022
4 replies
1379 views

Hello. I have not yet found an answer to this issue. I am the admin for Adobe Cloud for Teams and have multiple collaborators who have accesss to various files and folders. There are some files in the Deleted folder that I am unable to delete. I receive a message that "someone has restored them". How to I permanently delete these files? If someone has restored them, why are they still in the Deleted folder? How do I know which collaborator has restored them so I can see if they are on their system. Where did they restore them to? Any advice for this issue is welcome. Thank you!

This topic has been closed for replies.

Correct answer John T Smith

This may help

-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

P

putdownondatbeat

Participating Frequently

I just selected all the files, restored them, then deleted them, and then I was able to permanently delete them.

kglad

Community Expert

@putdownondatbeat, thank you for that info. hopefully, it will also work for others.

Kathy5FFAAuthor

Inspiring

When I tried to restore the files, it says "Could not restore asset". Then I try to delete them and it says that they can't be deleted because the file has been restored. 🤦‍ This did not work for me.

P

putdownondatbeat

Participating Frequently

I'm having the same trouble. Did anyone ever find an answer? Why Adobe? WHYYYY?

kglad

Community Expert

use the contact tab on your admin console.

D

donvawter

Participant

Have you found a solution to this? I am having same issue.

K

kellyc80947837

Participant

Why did Adobe create such a problem?

John T Smith

Correct answer

Community Expert

This may help

-https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Kathy5FFAAuthor

Inspiring

This is just instructions on how to permanently delete files without the error issue. It's not really helpful unless I'm missing something.

John T Smith

Community Expert

Sorry, that is the only link I have... I don't store ANY files away from my computer, other than copying files to an external drive in a dock to make backups

I don't know if support can help, but worth a try

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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