cannot renew license VIP

Agreed!  We approved our renewal eight days ago, and now we have a message that our subscriptions are expired, because our Account Manager has not processed the order.  If you can get to a live body through any Adobe phone number, you get passed from one blank representative to another, none of whom can do anything to help.  Why can't we just process our renewals through the admin portal like we can with any other normal subscription software?

Perhaps more than anything, I wish Adobe would stop using the word "kindly" in their communications.  I instantly assume the message is fraudulent when I see "kindly".  Paired with the background noise of a foreign call center when you speak to someone on the phone, I find my confidence in Adobe as a legitimate business dwindling.