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jenb27525406
Participant
April 12, 2016
Answered

Cannot Uninstall creative cloud to reinstall for creative cloud update error/bug

  • April 12, 2016
  • 1 reply
  • 289 views

My font kit unexpectedly detatched and I need to resync.  This is being stopped b/c I cannot update CC as it's stopped on that 5% mark and showing not connected to network.  Forums are saying that uninstall and reinstall is successful but I cannot because an error appears showing that CC cannot be uninstalled with other programs installed that require it.  Please help - I've tried closing all programs and restarting multiple times with no success.  On Windows 7.

Photoshop and DC were uninstalled, Illustrator is not responding.

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Correct answer alisterblack

Can you try the CC Cleaner Tool? Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

1 reply

alisterblack
alisterblackCorrect answer
Inspiring
April 13, 2016