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B
BNPsupport
Participant
April 22, 2010
Question

Cannot update admin install with 8.2.2 patch

  • April 22, 2010
  • 3 replies
  • 1310 views

I have created an admin installer with update 8.2.1 and now trying to patch with 8.2.2.

I am getting the following error:

I am fairly new to this process, but had no problem patching to 8.2.1, but 8.2.2 is giving me a problem.

I have also tried patching a machine that was running 8.2.1 with the latest 8.2.2 msp file and I get the same error. Can I not upgrade machines this way?

Any suggestions would be much appreciated.

Thanks

This topic has been closed for replies.

3 replies

D
deepak_sisodia
Participating Frequently
August 20, 2010

Patching of AIP is failing in your case because you are not following the correct process.

8.2.1 was a security patch and 8.2.2 was a quarterly patch.

When patching AIP you can not apply Quarterly patch over a Security patch. (But reverse is possible i.e. Security patch can be applied over Quarterly)

Do these steps-

1. Discard your 8.2.1 AIP

2. Create a new 8.2 AIP

3. Patch the 8.2 AIP with 8.2.2 patch

For details refer- http://kb2.adobe.com/cps/498/cpsid_49880.html

B
BNPsupportAuthor
Participant
August 20, 2010

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Z
zxfiles
Participant
May 27, 2010

I'm having the same problem as well. We have an administrative install point for Acrobat 8.2.1 already in place. I've been patching it since 8.1.0 and redeploying through GPO and it's worked fine until now. I can apply the 8.2.2 patch to 8.2.1. I get the same error as the original poster.

As a test, I also can't install the patch directly onto a machine with 8.2.1 installed. However, if I run the update from inside that installation of Acrobat it will detect and install 8.2.2.

I've re-downloaded the patch multiple times to no avail. Any solutions?

B
BNPsupportAuthor
Participant
May 27, 2010

*********THIS EMAIL IS AUTOMATICALLY GENERATED********

**************OPEN AN IT TICKET*********************

How do I open a ticket?

Go to the report called Open an IT Ticket

1. Click ADD to bring up the Add New Record screen

2. Enter a ticket description

3. Select a ticket category

4. Click SAVE AS NEW

For the fastest response time, if you are unable to open a ticket please have another co-worker open a ticket for you.

CONFIDENTIALITY NOTICE: This e-mail message, including any

attachments, is for the sole use of the intended recipient(s)

and may contain confidential and privileged information.

Any unauthorized review, use, disclosure or distribution is

prohibited. If you are not the intended recipient, please

notify the sender by e-mail and destroy all copies of the

original message.

R
retrodiem
Participant
April 27, 2010

I was hoping someone could answer this. I am having the same problem.  I couldn't

update my admin install either, so I ended up recreating it and leaving the 8.2.1 update out.

That worked and I have an 8.2.2 admin install, but it won't reinstall on workstations with 8.2.1.

Anyone have any ideas?

TIA

B
BNPsupportAuthor
Participant
April 27, 2010

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