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January 28, 2016
Answered

Cannot update CC ENT

  • January 28, 2016
  • 1 reply
  • 281 views

The update option is grayed out or says needs admin access even from admin account. I've tried deleting the AdobeUpdaterAdminPrefs.dat file but it still will not update.

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    Correct answer puneeta23771395

    Hi,

    As you mentioned that you have a creative cloud enterprise subscription.Generally updates are disabled for creative cloud wile creating package using creative cloud packager. Updating the applications using Creative cloud app in this subscription can cause activation issues. Therefore it is recommended to create an update package using creative cloud packager and deploy it. Please refer to Create or edit packages for Adobe Creative Cloud

    1 reply

    puneeta23771395
    puneeta23771395Correct answer
    Participating Frequently
    January 28, 2016

    Hi,

    As you mentioned that you have a creative cloud enterprise subscription.Generally updates are disabled for creative cloud wile creating package using creative cloud packager. Updating the applications using Creative cloud app in this subscription can cause activation issues. Therefore it is recommended to create an update package using creative cloud packager and deploy it. Please refer to Create or edit packages for Adobe Creative Cloud