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Anonymous
September 30, 2015
Question

Cannot update Creative Cloud across our entire enterprise network

  • September 30, 2015
  • 1 reply
  • 198 views

It works fine if connected to external network.  We can get to the Adobe websites, but cannot connect to the update server.  Does anybody know the IP or web address for the update server?

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    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    September 30, 2015

    Hi,

    Please see https://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager.html (Site/port information) for the firewall exceptions.

    Hope that helps!

    Regards,

    Sheena

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