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mramsay
Participant
February 19, 2020
Answered

Cannot View Billing Menu

Hi there,

I've just changed the Contract Owner on our account to myself (previous person has left the company). I now cannot see any billing information or invoices in the console despite it saying I am now the Contract Owner.  How can I view billing/invoice information?

 

Any advice greatly appreciated.

 

Mhairi

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deepjyotia71185717Correct answer
Participating Frequently
February 25, 2020

Hi Mhairi,

 

I have reviewed your query and I see the Order was placed through the Sales team and the billing information (invoices, payment details etc.) can only be accessed by the Account manager. I have as well shared the details of your Adobe account manager in the direct/private message and you may send an email to the Account manager to share the invoices for your Team account. 

 

Thanks,

Deepjyoti.

 

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1 reply

deepjyotia71185717Correct answer
Participating Frequently
February 25, 2020

Hi Mhairi,

 

I have reviewed your query and I see the Order was placed through the Sales team and the billing information (invoices, payment details etc.) can only be accessed by the Account manager. I have as well shared the details of your Adobe account manager in the direct/private message and you may send an email to the Account manager to share the invoices for your Team account. 

 

Thanks,

Deepjyoti.

 

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