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Participant
Nov 15, 2022 9:23 PM UTC
Question

Cant contact support

Hi all!


We need to contact Adobe-support but I cant figure out how!?

All the links just takes me around in a circle, I can never find the option to contact Adobe.

Could someone please help!?

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13 replies

alessiav28636085
Participant
Nov 16, 2022 1:38 PM UTC

It doesn't work for me.

If you found a way to reach them please let me know.

It's been a while and am paying for nothing.

 

Thanks

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freber12Author
Participant
Nov 16, 2022 1:46 PM UTC

The link John T Smith provided works for me when im in incognito mode in Chrome.

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Nancy OShea
Community Expert
Community Expert
Nov 16, 2022 12:48 AM UTC

Enterprise & Teams:

Ask your IT Admin to submit a service request from their admin console.

 

Individual subscribers may use ordinary support channels -- Online Chat and Telephone.

 

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Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
Community Expert
Nov 15, 2022 11:56 PM UTC

Do you have a Teams or Enterprise subscription, as you posted in this forum? Then you should contact Adobe customer care via the admin console (https://adminconsole.adobe.com/support)!

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ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
Community Expert
Nov 15, 2022 9:25 PM UTC

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
you MUST also allow 'cookies' in your web browser for the link to work


This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen


or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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kglad
Community Expert
Community Expert
Nov 15, 2022 9:46 PM UTC

or twitter, @19130039 

 

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