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Fermin2832135110jr
Participant
February 8, 2023
Answered

Cant find my software to download

  • February 8, 2023
  • 3 replies
  • 270 views

I am completely lost. I just paid for Adobe Acrobat Pro to start using and I have about 12 new emails and 6 verification codes that I went thru to get me to my Admin Console but I don't see where I download the software or even use it in the cloud, please help 

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Correct answer Ashish_Harrison

Hi @Fermin2832135110jr if you have an active subscription, please download acrobat from this direct link.
Please make sure prior to installing Acrobat to close all Web Browsers and MS Office Apps.
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

3 replies

Ashish_Harrison
Adobe Employee
Ashish_HarrisonCorrect answer
Adobe Employee
February 8, 2023

Hi @Fermin2832135110jr if you have an active subscription, please download acrobat from this direct link.
Please make sure prior to installing Acrobat to close all Web Browsers and MS Office Apps.
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

Regards,Ashish Harrison
Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 8, 2023

If you are the Admin and trying to deploy to users:

https://helpx.adobe.com/enterprise/using/package-apps-admin-console.html

 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 8, 2023

Hi @Fermin2832135110jr you dont download software from the Admin console - that is used to manage teams/enterprise users and create deployment packages.

Go to  https://creativecloud.adobe.com/en/apps/download/creative-cloud and download the Creative Cloud Desktop app. Sign in and you should see Acrobat Pro available in the Apps tab to download from there.

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