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Jdesant5
Participant
Jun 14, 2020 7:06 PM UTC
Answered

cant run Adobe Creative Cloud Cleaner Tool (CCE managed membership)

Get messsage when tryng to use cleaner tool

 

Couldn't unistall Creative Cloud for desktop. You still have creative cloud applications installed on your computer that require it.

 

Not sure how to proceed

thanks

 

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      Nancy OShea
      Nancy OSheaCorrect answer
      Community Expert
      Jun 14, 2020 10:53 PM UTC

      1. Open CC Desktop App.
      2. Click on your Avatar (top right image).
      3. Sign-out of Creative Cloud.
      4. Close all apps.
      5. Restart your computer.
      Can you run the CC Cleaner Tool now?

       

      Nancy O'Shea— Product User & Community Expert
      View reply

      2 replies

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      Jun 14, 2020 10:53 PM UTC

      1. Open CC Desktop App.
      2. Click on your Avatar (top right image).
      3. Sign-out of Creative Cloud.
      4. Close all apps.
      5. Restart your computer.
      Can you run the CC Cleaner Tool now?

       

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      Nancy O'Shea— Product User & Community Expert
      Jdesant5Author
      Participant
      Jun 20, 2020 8:50 PM UTC

      Thanks

       

      yes

       

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