Captivate 6.0 does not install; AAMEE 3.1

Hi everyone,

I am trying to silently install Adobe Captivate 6 which is packaged with AAMEE 3.1 on our SOE build but it fails.

here is the MSI installer log where it errors out and exit with error code 1603

(58:38) [10:59:33:119]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])

MSI (s) (58:38) [10:59:33:119]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)

MSI (s) (58:38) [10:59:33:119]: Executing op: ActionStart(Name=CADeploy,,)

MSI (s) (58:38) [10:59:33:134]: Executing op: CustomActionSchedule(Action=CADeploy,ActionType=1025,Source=BinaryData,Target=runDeploymentManagerCA,CustomActionData=mode=install;sourceDir=TEMP\Adobe Captivate\Adobe_Captivate_6.0_2.0_x86\Build\;installDir=;origDB=TEMP\Adobe Captivate\Adobe_Captivate_6.0_2.0_x86\Build\Adobe_Captivate_6.0_2.0_x86.msi)

MSI (s) (58:C4) [10:59:33:134]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3AA2.tmp, Entrypoint: runDeploymentManagerCA

MSI (s) (58!A0) [10:59:33:150]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (58!A0) [10:59:33:150]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (58!A0) [10:59:33:150]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (58!A0) [10:59:33:165]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (58:38) [11:00:18:244]: User policy value 'DisableRollback' is 0

MSI (s) (58:38) [11:00:18:244]: Machine policy value 'DisableRollback' is 0

Action ended 11:00:18: InstallFinalize. Return value 3.

I have copied it locally as well with no go.

Please help what would be the issue.

BTW, I have tried packaging it with AAMEE 2.1 and the package woks ok. However, it does requires the user to login into Adobes website. this is a problem as not all users have access to the internet. So I need to suppress this prompt.

2/4/2014 10:49:48 [INFO] PIM - SUCCESS insertAppletRegInfoList.

2/4/2014 10:49:48 [ERROR] PIM - Failed to create Backup folder :5

2/4/2014 10:49:48 [FATAL] PIM - Failed to create backup folder C:\Program Files\Common Files\Adobe\OOBE\PDApp\\core

2/4/2014 10:49:48 [INFO] Setup - Finished Installing core package - C:\TEMP\Captivate 6.0\Build\ASU\packages\core\PDApp.pimx, Return status: -5

2/4/2014 10:49:48 [FATAL] Setup - Error installing C:\TEMP\Captivate 6.0\Build\ASU\packages\core\PDApp.pimx package.

Return Value of pim_installPackage = -5

2/4/2014 10:49:48 [INFO] Setup - TimeLog: End Installing. Now launching PDApp

2/4/2014 10:49:48 [FATAL] Setup - End Adobe Setup. Exit code: -5

2/4/2014 10:49:48 [INFO] PIM - PIMSqlite closeDB status 0

2/4/2014 10:49:48 [INFO] PIM - FREE PIM Instance ...

2/4/2014 10:49:48 [INFO] DeploymentManager - Build Version - 3.1.105.0

2/4/2014 10:49:48 [INFO] DeploymentManager - Logging Level verbosity Set  to 4

2/4/2014 10:49:48 [FATAL] DeploymentManager - The return code from the Bootstrapper Process is (-5).Stopping the installation process.

2/4/2014 10:49:48 [INFO] DeploymentManager - The install workflow is terminating.

Many Thanks