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janthenat
Participant
August 5, 2015
Question

CC 2015 install error

  • August 5, 2015
  • 2 replies
  • 487 views

I've created a 32-bit deployment of a collection of CC 2015 apps (Dreamweaver, Illustrator, Photoshop, etc).  When attempting to install on Windows 7 64-bit the install fails and the error log created contains the text pasted below, repeated 7 times.  Why does it "assume uninstall mode" when it is actually an install?

Log...

08/05/15 13:15:09:914 | [INFO] |  | OOBE | DE |  |  |  | 5284 | DEVersion: 5.0.0.0

08/05/15 13:15:09:914 | [INFO] |  | OOBE | DE |  |  |  | 5284 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll

[    5284] Wed Aug 05 13:15:09 2015  INFO

::START TIMER:: [Total Timer]

CHECK: Single instance running

CHECK : Credentials

Load Deployment File

Create Required Folders

Assuming uninstall mode

Lookup for master payload

[    5284] Wed Aug 05 13:15:09 2015 ERROR

DW040: The product "{CBD24290-23FA-4041-A3B4-6D899479FBE0}" is not installed. Cannot proceed with the uninstall

[    5284] Wed Aug 05 13:15:09 2015  INFO

##### Running EDT Workflow #####

:: END TIMER :: [Total Timer] took 3.96108 milliseconds (0.00396108 seconds) DTR = 1009.83 KBPS (0.986158 MBPS)

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 1 error(s), 0 warning(s)

ERROR: DW040: The product "{CBD24290-23FA-4041-A3B4-6D899479FBE0}" is not installed. Cannot proceed with the uninstall

Please search the above error/warning string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

Exit Code: 33 - The product is not installed, cannot uninstall.

Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

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    2 replies

    janthenat
    janthenatAuthor
    Participant
    August 5, 2015

    Or maybe I just can't install a 32-bit deployment on a 64-bit Windows?

    And thanks for moving this to the correct forum...  ;^)

    Atul_Saini
    Legend
    August 5, 2015