CC 2015 installation failed

Forum|Forum|9 years ago
January 31, 2017
1 reply
863 views

When I try to install, I get the error message "the installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance".

So does Adobe provide this assistance?

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Dieters46025592 did you contact your University's Creative Cloud administrator for an updated installation package?

If you continue to receive installation errors then I would recommend reviewing the install log. You can find details on how to locate the install log at Creative Cloud download and install errors . Please post any errors you discover to this discussion.

Ned Murphy

Legend

It depends which application(s) you are asking about. Adobe no longer provides installation support for their older products. For their newer products you need to be a subscriber. Where do you find yourself under those conditions?

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dieters46025592Author

Participant

It is CC15 - the version that was supplied through the university campus license

Jeffrey_A_WrightCorrect answer

Legend

Dieters46025592 did you contact your University's Creative Cloud administrator for an updated installation package?

If you continue to receive installation errors then I would recommend reviewing the install log. You can find details on how to locate the install log at Creative Cloud download and install errors . Please post any errors you discover to this discussion.

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