CC 2015 installation failed

Question

When I try to install, I get the error message "the installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance".

So does Adobe provide this assistance?

Jeffrey_A_Wright · Accepted Answer

Dieters46025592 did you contact your University's Creative Cloud administrator for an updated installation package?

If you continue to receive installation errors then I would recommend reviewing the install log. You can find details on how to locate the install log at Creative Cloud download and install errors . Please post any errors you discover to this discussion.

Ned Murphy · Answer

It depends which application(s) you are asking about. Adobe no longer provides installation support for their older products. For their newer products you need to be a subscriber. Where do you find yourself under those conditions?

Forum Success Guide: https://forums.adobe.com/docs/DOC-5601

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