CC 2018 Apps asking for Sign In

Question

Dear Adobe Community,We have an annual subscription to the full Creative Cloud products package, we originally had CC 2015 installed when we first bought it, which worked perfectly fine for every app and we had no problems at all.However now we have built a new Build File for the CC 2018 versions of the apps (including Photoshop and In-Design), they ask for a subscribed account to log in with. I have logged in with the account we use to manage our Teams and Packages, but it says that we don't have a subscription tied to it. This has happened with Photoshop, Dreamweaver and Illustrator CC 2018 so far, yet Adobe Acrobat Pro DC works perfectly fine.Can anyone offer any advice here? Or is it best that we attempt contacting whatever Adobe use for direct tech support? (Is there a direct email yet? Or is it just chat still?)Many thanks and best regards.Our Lady's Abingdon School IT Team.

alisterblack · Accepted Answer

Hi,If you are using device licenses you should not sign in at all - signing in can overwrite the device license. When deploying I suggest not including the CC desktop app.As well as assigning the license you need to check that you have built a package and deployed the license correctly.Create packages with Adobe Creative Cloud for education device licenses I hope that helps.

alisterblack · Answer

Hi,You mention "I have logged in with the account we use to manage our Teams and Packages" - the admin account does not automatically have any product entitlement. You will need to test with an account which has a license assigned.Manage your teams membership

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.