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Inspiring
February 11, 2019
Answered

CC 2019: Offline install / deployment

  • February 11, 2019
  • 2 replies
  • 9693 views

Dear all,

we have about 30 Creative Cloud subscriptions via Creative Cloud for Teams.

Since the Cloud Packager isn't supported anymore for CC 2019 we did create and download the packages from the Teams Administration page.

These are the well-known setup.exe and MSI files like created from the Cloud Packager and the deployment did work great in the past.

But with the new 2019 versions it seems to be neccessary that the setup can access the domain "na1e-acc.services.adobe.com" for whatever?!

The research was made by sniffing the packets and analyzing the PDApp.log file.

Unfortunately the domain "na1e-acc.services.adobe.com" seems to resolve in a bunch of AWS domains radomly so it's impossible to whitelist it in the firewall.

And proxy usage is only possible with the IE proxy, right?

Is there a way to install CC 2019 completely offline or to we have to skip this version?

Thank you and best regards,

Nico

This topic has been closed for replies.
Correct answer alisterblack

You would need to whitelist the url itself - "na1e-acc.services.adobe.com"

As the document notes "As Creative Cloud is a service based application built on the AWS platform we are not able to provide specific IP addresses or ranges as there are large numbers of them that vary continuously over time and region."

2 replies

alisterblack
alisterblackCorrect answer
Inspiring
February 27, 2019

You would need to whitelist the url itself - "na1e-acc.services.adobe.com"

As the document notes "As Creative Cloud is a service based application built on the AWS platform we are not able to provide specific IP addresses or ranges as there are large numbers of them that vary continuously over time and region."

Inspiring
February 21, 2019

Does anybody have a clue?

Abambo
Community Expert
Community Expert
February 21, 2019
ABAMBO | Hard- and Software Engineer | Photographer
Inspiring
February 25, 2019

Thanks but since we cannot whitelist domains with dynamic resolvings (only IP addresses) we cannot appy this list. Isn't there an offline alternative?