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GilesHicks
Known Participant
October 17, 2019
Question

CC Desktop app 5.0.0.354 keeps trying to update itself

  • October 17, 2019
  • 8 replies
  • 886 views

Hi

 

I posted issues in another forum as since the new desktop app, I cannot download and CC` programs as the CC desktop app keeps crashing. So I try to download Photoshop for example, it gets to a few percent then the desktop app crashes.

 

When i look top right anc click on the cloud symbol of the app it reveals that it is trying to download an update. I thought this was the latest update?

 

I have uninstlled the CC` app and reinstalled it several times. I also wiped my whole mac to see if that helped to install a fresh OSX, i still have the same issue

 

CC desktop app crashes every time after say 20/30 sexonds of being open

 

I cannot then get Photoshop or illustrator on my mac

 

MacBook Pro touchbar

    This topic has been closed for replies.

    8 replies

    scottc11765641
    scottc11765641
    Participant
    October 31, 2019

    I have been having the same exact issue. I believe it's the update because I tried several different work arounds. It didn't crash when I unistalled and reinstalled an older version of CC from our IT team. It stayed open and let me reinstall me apps. As soon as I updated CC. It started crashing again. This has been going on for a few weeks now and is completely unexceptable. I want to know what is being down to rectify this because you and I know we are not the only users experiencing this issue.

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    GilesHicksAuthor
    Known Participant
    November 7, 2019

    I am still getting this issue too. Creative cloud app crashes, it keeps trying to update itself. I have tried several times to uninstall, then re-install a fresh CC app, but again today it crashes.

     

    This means I can't get the latest app updates as everyone else in the company today has had updates to indesign, photoshop and illustrator etc

     

    I still have no idea what to do. I wiped my whole mac to try and sort it... but still the same issue.

     

    Come on ADOBE?

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 17, 2019

    GilesHicks, sorry to hear that you are facing so many difficulties with keeping the Adobe Creative Cloud desktop application open.  Please contact our support team at https://helpx.adobe.com/contact.html for direct assistance.

    G
    GilesHicksAuthor
    Known Participant
    October 18, 2019
    Thanks is there a uk contact number? This page is just links to help articles and forums, not really a contact page. When I entered a chat window yesterday they weren’t able to help. I also only found a United States 800 number. I am in the uk we spend £14,000 a year on adobe licenses
    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    October 18, 2019

    GilesHicks, if you are spending that much money, does that mean that you are using a Creative Cloud for Team or Enterprise plan?  This public discussion forum is primarily aimed at individual membership plans and purchases.

     

    Please update this public discussion with the type of membership you have so that that appropriate options can be offered to you.

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