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Graham R
Participant
October 28, 2019
Answered

CC Enterprise package starts to install and then uninstalls "Installation Failed" (Mac)

  • October 28, 2019
  • 1 reply
  • 559 views

Hey there. 
I am the basic apple mac support for a college. Systems have created an Enterprise CC Installer with a new license and I have to uninstall our old CC and install the new CC. I have uninstalled each CC app using there individual uninstallers as well as running the Creative Cloud Cleaner tool. I then run my installer and it starts to install nicely and I can see the apps appearing in "aplications". Then after it is about two thirds through installation it the proceeds to uninstall the apps one by one and then gives me the "Installation Failed" message! I uninstalled our anti virus software and still no go!!!!

 

It will install on a virgin mac!

 

Any ideas?

 

Many thanks, Graham

    This topic has been closed for replies.
    Correct answer Graham R

    Hi Nikhil,

    The problem has been solved by your online support. The Macs were running OS Sierra but there is one app called "Premiere RUSH" that needs High-Sierra at least to run and that was the problem! 

    Regards, Graham Rodgers 

    1 reply

    Nikhil R Gupta
    Nikhil R Gupta
    Legend
    October 30, 2019

    Hello Graham,

    Please provide us the installation logs from the affected machine and we can check the issue.

    PDapp.log file location:

    Mac OS: Users/<user name>/Library/Logs

    Help Link: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-install-logs-cc.html#main_Analyze_the_Creative_Cloud_PDapp_log

     

    Thanks,

    Nikhil Gupta

      G
      Graham RAuthorCorrect answer
      Participant
      November 4, 2019

      Hi Nikhil,

      The problem has been solved by your online support. The Macs were running OS Sierra but there is one app called "Premiere RUSH" that needs High-Sierra at least to run and that was the problem! 

      Regards, Graham Rodgers 

        Nikhil R Gupta
        Nikhil R Gupta
        Legend
        November 5, 2019

        Hello Graham,

        Thanks for the update. You may refer to below article for system requirements. If you come across with similar issue in the future.

        Help Article:
        https://helpx.adobe.com/in/creative-cloud/system-requirements.html
        Premier Rush Tech specs:
        https://helpx.adobe.com/in/premiere-rush/system-requirements.html

        Thanks,
        Nikhil Gupta

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