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CrosGRC
Participant
Jun 18, 2020 7:10 PM UTC
Answered

CC Installation

Our school purchases the education package and we install through the Admin console. Any reason why we cannot install the latest version? We always have to go a couple of versions back for the programs to work. We miss out on the new features.

 

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    SuJoshiCorrect answer
    Community Manager
    Jun 18, 2020 8:54 PM UTC

    Hello Shanda,

    It seems that you are using Device licenses which are available till the 2018 version. To use the latest version, you have to migrate to the Shared Device Licenses.

    Here is the help document on how to migrate and our deployment guide: https://helpx.adobe.com/in/enterprise/kb/migrate-dl-to-sdl.html

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    2 replies

    Community Manager
    SuJoshiCommunity ManagerCorrect answer
    Community Manager
    Jun 18, 2020 8:54 PM UTC

    Hello Shanda,

    It seems that you are using Device licenses which are available till the 2018 version. To use the latest version, you have to migrate to the Shared Device Licenses.

    Here is the help document on how to migrate and our deployment guide: https://helpx.adobe.com/in/enterprise/kb/migrate-dl-to-sdl.html

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      CrosGRCAuthor
      Participant
      Jun 19, 2020 12:57 AM UTC

      Thank you for this valuable information. 

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