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deand4002478
Participant
March 25, 2018
Answered

CC Installation Package Failure - help

  • March 25, 2018
  • 2 replies
  • 4866 views

Sorry, not an IT technician so would appreciate any guidance on what is causing the installation failure of the following adobe build package (I've removed the product code from the log).  Using install packge given to me, installing on Windows 10 from home PC.  Here is the PDApp.log.

03/24/18 17:04:55:354 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 14020 | Build Version - 1.14.0.97

03/24/18 17:04:55:354 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 14020 | Logging Level verbosity Set  to 4

03/24/18 17:04:55:354 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 14020 | Executing immediate custom action for install mode.

03/24/18 17:04:55:355 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 14020 | The CustomActionData string is : mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=

03/24/18 17:04:55:355 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 14020 | Successfully executed the immediate custom action for install mode .

03/24/18 17:05:00:244 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Build Version - 1.14.0.97

03/24/18 17:05:00:244 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Logging Level verbosity Set  to 4

03/24/18 17:05:00:244 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Executing the deferred custom action.

03/24/18 17:05:00:250 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Obtained the following as CustomActionData

03/24/18 17:05:00:250 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | (mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=)

03/24/18 17:05:00:250 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | (mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=)

03/24/18 17:05:00:250 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Original database path is : C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi

03/24/18 17:05:00:270 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | OptionXML saved at location :: C:\Users\Dean\AppData\Local\Temp\{8AEDFDED-EFAC-4BD7-808C-3C298DC98F31}\\{CAD14CDF-149A-4469-AF34-2C6426502E9E}

03/24/18 17:05:00:465 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Build Version - 1.14.0.97

03/24/18 17:05:00:465 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Logging Level verbosity Set  to 4

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | CustomAction Parameters obtained...

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 |  optXMLPath :: C:\Users\Dean\AppData\Local\Temp\{8AEDFDED-EFAC-4BD7-808C-3C298DC98F31}\\{CAD14CDF-149A-4469-AF34-2C6426502E9E}

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 |  setupBasePath :: C:\Users\Dean\Desktop\Build\

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 |  installDirPath ::

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 |  installLang ::

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Initializing Custom Action Data from parameters

03/24/18 17:05:00:466 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Provisioning Tool path is (C:\Users\Dean\AppData\Local\Temp\{8AEDFDED-EFAC-4BD7-808C-3C298DC98F31}\\{5568C0D4-D97F-4089-BC31-D13EA3338A33}).

03/24/18 17:05:00:468 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Starting to run the custom action for install mode

03/24/18 17:05:00:468 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | STEP 1: Starting to parse Option XML.

03/24/18 17:05:00:490 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Latest AAM version with the package is (4.4.0.294)...

03/24/18 17:05:00:491 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Install language fallback contains following languages :

03/24/18 17:05:00:491 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 |     (en_US)

03/24/18 17:05:00:491 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Self-Update BootStrapper Relative Path doesn't exist.

03/24/18 17:05:00:491 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | No of updates found (0).

03/24/18 17:05:00:491 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | No of HD products found (13).

03/24/18 17:05:00:495 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:495 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (COMP1.1)...

03/24/18 17:05:00:499 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:499 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...

03/24/18 17:05:00:502 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:502 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...

03/24/18 17:05:00:505 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:505 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

03/24/18 17:05:00:526 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:526 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...

03/24/18 17:05:00:531 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get value for conflicting processes...

03/24/18 17:05:00:531 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

03/24/18 17:05:00:533 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Custom deployment path doesnt exist in options XML

03/24/18 17:05:00:552 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Found the AppsPanel attribute info (false)

03/24/18 17:05:00:552 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Found the AdminPrivilege attribute info (false)

03/24/18 17:05:00:553 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Number of Medias found = 1

03/24/18 17:05:00:563 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Deployment XML created at path :: C:\Users\Dean\AppData\Local\Temp\{98150009-DE2D-4304-8032-934DD494E082}\\{6655582A-437F-4911-BD20-F6CE2437C8ED}

03/24/18 17:05:00:585 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Override XML created at path :: C:\Users\Dean\AppData\Local\Temp\{98150009-DE2D-4304-8032-934DD494E082}\\{6B962241-3FF8-4138-B141-77424AEF7057}

03/24/18 17:05:00:586 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Ww][Ii][Nn][Pp][Rr][Oo][Jj]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>MS Project</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true"><RegularExpression>^[Aa][Cc][Rr][Oo][Bb][Aa][Tt]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Adobe Acrobat XI</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath>[INSTALLDIR]\Acrobat 11.0\Acrobat\Acrobat.exe</RelativePath></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Pp][Oo][Ww][Ee][Rr][Pp][Nn][Tt]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Microsoft PowerPoint</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess

03/24/18 17:05:00:586 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Deployment Manager is running in Install Mode.

03/24/18 17:05:00:588 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | STEP 2: Starting to launch ASU AAM.

03/24/18 17:05:00:588 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Bootstrapper launch location is :: C:\Users\Dean\Desktop\Build\ASU\Set-up.dat

03/24/18 17:05:03:424 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Build Version - 1.14.0.97

03/24/18 17:05:03:425 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Logging Level verbosity Set  to 4

03/24/18 17:05:03:425 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | The Bootstrapper Process return code is (-1).Stopping the installation process.

03/24/18 17:05:03:426 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)

03/24/18 17:05:03:426 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | sendAnalytics : Unable to find deviceId.

03/24/18 17:05:03:513 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 13960 | The output of process received  in execWithOutput :

Microsoft Windows [Version 10.0.16299.309]

03/24/18 17:05:03:517 | [INFO] |  | ASU | DeploymentManager |  |  |  | 13960 | Event Guid generated is: '4b9ae7e7-7b8e-48bc-8733-5ef0f89ee30d'

03/24/18 17:05:03:531 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 13960 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

03/24/18 17:05:03:939 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 11532 | HTTP Request Status code 200.

03/24/18 17:05:03:939 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 13960 | The http request returned HTTP_Status:0 HttpCommunicator error:0

03/24/18 17:05:03:941 | [INFO] |  | ASU | DeploymentManager |  |  |  | 13960 | Waiting for the async thread to get the task completed

03/24/18 17:05:03:941 | [INFO] |  | ASU | DeploymentManager |  |  |  | 684 | Async thread is completed. Now exiting from function.

03/24/18 17:05:03:944 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 13960 | The install workflow is terminating.

03/24/18 17:05:15:040 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Build Version - 1.14.0.97

03/24/18 17:05:15:040 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Logging Level verbosity Set  to 4

03/24/18 17:05:15:055 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Successfully fetched the optionXML content from MSI database ...

03/24/18 17:05:15:072 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | MSI ProductCode ({XXXXXXXXXXXXXXXXXX}) is not installed on the system ...

03/24/18 17:05:15:074 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | The install language for Acrobat (APRO18.0) from the fallback map (en_US)

03/24/18 17:05:15:075 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Bootstrapper launch location is :: C:\Users\Dean\Desktop\Build\ASU\Set-up.dat

03/24/18 17:05:15:156 | [INFO] |  | ASU | OPM | OPM |  |  | 2032 | Build Version - 10.0.0.99

03/24/18 17:05:15:156 | [INFO] |  | ASU | OPM | OPM |  |  | 2032 | Logging Level verbosity Set  to 4

03/24/18 17:05:15:274 | [INFO] |  | ASU | OPM | OPM |  |  | 2032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/24/18 17:05:15:274 | [INFO] |  | ASU | OPM | OPM |  |  | 2032 | No Record found for the input fields in opm_getValueForKey

03/24/18 17:05:19:035 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3836 | Build Version - 10.0.0.49

03/24/18 17:05:19:035 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3836 | Logging Level verbosity Set  to 4

03/24/18 17:05:19:035 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 3836 | Parsing the command line provided. Number of command line arguments is 3

03/24/18 17:05:19:103 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3836 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

03/24/18 17:05:19:105 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3836 | Going to create or update inventory

03/24/18 17:05:19:169 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 3836 | Successfully created or updated updater inventory

03/24/18 17:05:29:594 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Build Version - 1.14.0.97

03/24/18 17:05:29:594 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Logging Level verbosity Set  to 4

03/24/18 17:05:29:594 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | The return code from the Bootstrapper Process is (0).

03/24/18 17:05:29:601 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\Dean\AppData\Local\Temp\\{4CE9D8F6-6264-42CA-95A7-3F9A0B48DF92}"

03/24/18 17:07:30:962 | [INFO] |  | ASU | OPM | OPM |  |  | 9628 | Build Version - 10.0.0.130

03/24/18 17:07:30:962 | [INFO] |  | ASU | OPM | OPM |  |  | 9628 | Logging Level verbosity Set  to 4

03/24/18 17:07:30:963 | [INFO] |  | ASU | OPM | OPM |  |  | 9628 | Schema version and schema compatibility version are same or greater than current

03/24/18 17:07:31:017 | [INFO] |  | ASU | OPM | OPM |  |  | 9628 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/24/18 17:07:31:017 | [INFO] |  | ASU | OPM | OPM |  |  | 9628 | No Record found for the input fields in opm_getValueForKey

03/24/18 17:07:38:248 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Process creation completed.

03/24/18 17:07:38:248 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | The return code from the Adobe Installer Process is (0).

03/24/18 17:07:38:250 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi" /qn

03/24/18 17:07:39:519 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11272 | Build Version - 1.14.0.97

03/24/18 17:07:39:519 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11272 | Logging Level verbosity Set  to 4

03/24/18 17:07:39:519 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11272 | Executing immediate custom action for install mode.

03/24/18 17:07:39:520 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11272 | The CustomActionData string is : mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=

03/24/18 17:07:39:520 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11272 | Successfully executed the immediate custom action for install mode .

03/24/18 17:07:44:454 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Build Version - 1.14.0.97

03/24/18 17:07:44:454 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Logging Level verbosity Set  to 4

03/24/18 17:07:44:454 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Executing the deferred custom action.

03/24/18 17:07:44:456 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Obtained the following as CustomActionData

03/24/18 17:07:44:456 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | (mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=)

03/24/18 17:07:44:456 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | (mode=install;sourceDir=C:\Users\Dean\Desktop\Build\;installDir=;origDB=C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi;installLang=)

03/24/18 17:07:44:457 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Original database path is : C:\Users\Dean\Desktop\Build\CC_DeanDelgado.msi

03/24/18 17:07:44:480 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | OptionXML saved at location :: C:\Users\Dean\AppData\Local\Temp\{45825CF4-F198-4EFE-84FE-BD7993CCC836}\\{243742E0-C27D-4AD4-BC2B-F3C0986A6D29}

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Build Version - 1.14.0.97

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Logging Level verbosity Set  to 4

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | CustomAction Parameters obtained...

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 |  optXMLPath :: C:\Users\Dean\AppData\Local\Temp\{45825CF4-F198-4EFE-84FE-BD7993CCC836}\\{243742E0-C27D-4AD4-BC2B-F3C0986A6D29}

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 |  setupBasePath :: C:\Users\Dean\Desktop\Build\

03/24/18 17:07:44:636 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 |  installDirPath ::

03/24/18 17:07:44:637 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 |  installLang ::

03/24/18 17:07:44:637 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Initializing Custom Action Data from parameters

03/24/18 17:07:44:637 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Provisioning Tool path is (C:\Users\Dean\AppData\Local\Temp\{45825CF4-F198-4EFE-84FE-BD7993CCC836}\\{FF2FC78D-BF1B-4F3E-9D46-7DC3681A8085}).

03/24/18 17:07:44:638 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Starting to run the custom action for install mode

03/24/18 17:07:44:638 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | STEP 1: Starting to parse Option XML.

03/24/18 17:07:44:646 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Latest AAM version with the package is (4.4.0.294)...

03/24/18 17:07:44:646 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Install language fallback contains following languages :

03/24/18 17:07:44:646 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 |     (en_US)

03/24/18 17:07:44:646 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Self-Update BootStrapper Relative Path doesn't exist.

03/24/18 17:07:44:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | No of updates found (0).

03/24/18 17:07:44:647 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | No of HD products found (13).

03/24/18 17:07:44:650 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:650 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (COMP1.1)...

03/24/18 17:07:44:652 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:652 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (CDEC1.0.0)...

03/24/18 17:07:44:654 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:654 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (COPS1.0)...

03/24/18 17:07:44:657 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:657 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (COCM1.0)...

03/24/18 17:07:44:673 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:673 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (CORG1.1)...

03/24/18 17:07:44:678 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to get value for conflicting processes...

03/24/18 17:07:44:678 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Failed to parse the conflictProcessInfo for HD media (CORE1.0)...

03/24/18 17:07:44:680 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Custom deployment path doesnt exist in options XML

03/24/18 17:07:44:701 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Found the AppsPanel attribute info (false)

03/24/18 17:07:44:702 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Found the AdminPrivilege attribute info (false)

03/24/18 17:07:44:702 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Number of Medias found = 1

03/24/18 17:07:44:712 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Deployment XML created at path :: C:\Users\Dean\AppData\Local\Temp\{66E95CDB-41D0-47E6-977C-C6E341BA9FDF}\\{54DC8AB9-BF26-409A-9231-A638E85FDA35}

03/24/18 17:07:44:727 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Override XML created at path :: C:\Users\Dean\AppData\Local\Temp\{66E95CDB-41D0-47E6-977C-C6E341BA9FDF}\\{D4E5F1A7-5A2D-48FF-9D5D-3BB7B36D80FA}

03/24/18 17:07:44:728 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Conflict process info retrieved (<ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Ww][Ii][Nn][Pp][Rr][Oo][Jj]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>MS Project</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="true"><RegularExpression>^[Aa][Cc][Rr][Oo][Bb][Aa][Tt]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Adobe Acrobat XI</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath>[INSTALLDIR]\Acrobat 11.0\Acrobat\Acrobat.exe</RelativePath></ConflictingProcess><ConflictingProcess headless="false" forceKillAllowed="false" adobeOwned="false"><RegularExpression>^[Pp][Oo][Ww][Ee][Rr][Pp][Nn][Tt]\.[Ee][Xx][Ee]$</RegularExpression><ProcessDisplayName>Microsoft PowerPoint</ProcessDisplayName><ParentRegularExpression/><ParentDisplayName/><RelativePath/></ConflictingProcess><ConflictingProcess

03/24/18 17:07:44:728 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Deployment Manager is running in Install Mode.

03/24/18 17:07:44:729 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | STEP 2: Starting to launch ASU AAM.

03/24/18 17:07:44:729 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Bootstrapper launch location is :: C:\Users\Dean\Desktop\Build\ASU\Set-up.dat

03/24/18 17:07:44:826 | [INFO] |  | ASU | OPM | OPM |  |  | 11656 | Build Version - 10.0.0.99

03/24/18 17:07:44:826 | [INFO] |  | ASU | OPM | OPM |  |  | 11656 | Logging Level verbosity Set  to 4

03/24/18 17:07:44:827 | [INFO] |  | ASU | OPM | OPM |  |  | 11656 | Schema version and schema compatibility version are same or greater than current

03/24/18 17:07:44:896 | [INFO] |  | ASU | OPM | OPM |  |  | 11656 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/24/18 17:07:44:897 | [INFO] |  | ASU | OPM | OPM |  |  | 11656 | No Record found for the input fields in opm_getValueForKey

03/24/18 17:07:46:822 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Build Version - 1.14.0.97

03/24/18 17:07:46:822 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | Logging Level verbosity Set  to 4

03/24/18 17:07:46:822 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | The Bootstrapper Process return code is (4).Stopping the installation process.

03/24/18 17:07:46:840 | [INFO] |  | ASU | OPM | OPM |  |  | 11268 | Build Version - 10.0.0.130

03/24/18 17:07:46:840 | [INFO] |  | ASU | OPM | OPM |  |  | 11268 | Logging Level verbosity Set  to 4

03/24/18 17:07:46:843 | [INFO] |  | ASU | OPM | OPM |  |  | 11268 | Schema version and schema compatibility version are same or greater than current

03/24/18 17:07:46:908 | [INFO] |  | ASU | OPM | OPM |  |  | 11268 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/24/18 17:07:46:909 | [INFO] |  | ASU | OPM | OPM |  |  | 11268 | No Record found for the input fields in opm_getValueForKey

03/24/18 17:07:47:026 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 11268 | The output of process received  in execWithOutput :

Microsoft Windows [Version 10.0.16299.309]

03/24/18 17:07:47:028 | [INFO] |  | ASU | DeploymentManager |  |  |  | 11268 | Event Guid generated is: 'dbe6008d-8ee8-4e43-8966-67cf6accc367'

03/24/18 17:07:47:037 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 11268 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

03/24/18 17:07:47:440 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 8268 | HTTP Request Status code 200.

03/24/18 17:07:47:441 | [INFO] |  | ASU | DeploymentManager |  |  | HTTPConnector | 11268 | The http request returned HTTP_Status:0 HttpCommunicator error:0

03/24/18 17:07:47:442 | [INFO] |  | ASU | DeploymentManager |  |  |  | 11268 | Waiting for the async thread to get the task completed

03/24/18 17:07:47:442 | [INFO] |  | ASU | DeploymentManager |  |  |  | 9060 | Async thread is completed. Now exiting from function.

03/24/18 17:07:47:496 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 11268 | The install workflow is terminating.

03/24/18 17:07:48:303 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Process creation completed.

03/24/18 17:07:48:303 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 |  The return Code from Create Process (1603).

03/24/18 17:07:48:303 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Trying to rollback the Acrobat installation ({XXXXXXXXXXXXXXXXXXXXXXXXX}) ...

03/24/18 17:07:48:303 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /x "{XXXXXXXXXXXXXXXXXXXXXXXXXXXXX}" /qn

03/24/18 17:08:15:604 | [INFO] |  | ASU | OPM | OPM |  |  | 11408 | Build Version - 10.0.0.130

03/24/18 17:08:15:604 | [INFO] |  | ASU | OPM | OPM |  |  | 11408 | Logging Level verbosity Set  to 4

03/24/18 17:08:15:608 | [INFO] |  | ASU | OPM | OPM |  |  | 11408 | Schema version and schema compatibility version are same or greater than current

03/24/18 17:08:15:679 | [INFO] |  | ASU | OPM | OPM |  |  | 11408 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/24/18 17:08:15:679 | [INFO] |  | ASU | OPM | OPM |  |  | 11408 | No Record found for the input fields in opm_getValueForKey

03/24/18 17:08:31:855 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 5852 | Build Version - 10.0.0.137

03/24/18 17:08:31:855 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 5852 | Logging Level verbosity Set  to 4

03/24/18 17:08:31:855 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-ASUInstaller |  |  | 5852 | AAMIU_Uninstall started...

03/24/18 17:08:31:855 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | Get RIBS Product count

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | PDB does not exits on machine.

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | RIBS Products install status :0

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | Get NON RIBS Product count

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 5852 | Folder does not exist

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | AAMRefs folder  does not exists. Non-Ribs products does not exist on the system

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-Uninstall |  |  | 5852 | NON RIBS Products install status :0

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Starting Deployment Validation checks...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Check Adobe Application Manager is running...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Check Another Adobe installer (RIBS) is running ...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Check Another Adobe installer (Bootstrapper) is running  ...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Check Adobe Application Manager SYNC is happening...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | Check and close Adobe Application Manager notifiers...

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | Utilities |  |  | 5852 | Semaphore is not locked

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM-AAMDeploymentValidation |  |  | 5852 | AAM Deployment Validation checks PASSED.

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM-ASUInstaller | PIM |  |  | 5852 | Executing install modifiers

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Build Version - 10.0.0.137

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Logging Level verbosity Set  to 4

03/24/18 17:08:31:862 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | CREATE PIM Instance ...

03/24/18 17:08:31:863 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | trying to createOrUpdatePIMDbSchema.

03/24/18 17:08:31:863 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Current db schema version on machine 4.

03/24/18 17:08:31:863 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Current db schema version to install 1.

03/24/18 17:08:31:863 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | SUCCESS Created Tables.

03/24/18 17:08:31:863 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | PIM Database is Up To Date.

03/24/18 17:08:31:887 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe" -uninstall

03/24/18 17:08:31:895 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Success in CreateProcess

03/24/18 17:08:32:020 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Sucessfully launched and executed process...

03/24/18 17:08:32:021 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\IPC\customhook\AdobeIPCBrokerCustomHook.exe'

03/24/18 17:08:32:034 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe" --removeInventory=1

03/24/18 17:08:32:042 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Success in CreateProcess

03/24/18 17:08:32:079 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1756 | Build Version - 10.0.0.49

03/24/18 17:08:32:079 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1756 | Logging Level verbosity Set  to 4

03/24/18 17:08:32:079 | [INFO] |  | ASU | AAMCustomHook |  |  | CommandLineParser | 1756 | Parsing the command line provided. Number of command line arguments is 2

03/24/18 17:08:32:079 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1756 | Updater Inventory location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'

03/24/18 17:08:32:678 | [INFO] |  | ASU | AAMCustomHook | AAMCustomHook |  |  | 1756 | Updater Inventory remove status retVal 0, outStatusMajor 0, outStatusMinor 0

03/24/18 17:08:32:696 | [INFO] |  | ASU | PIM | Utilities |  |  | 5852 | Sucessfully launched and executed process...

03/24/18 17:08:32:697 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Successfully executed uninstall modifier at path: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\core\AAMCustomHook.exe'

03/24/18 17:08:32:707 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | PIMSqlite closeDB status 0

03/24/18 17:08:32:707 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | FREE PIM Instance ...

03/24/18 17:08:32:707 | [ERROR] |  | ASU | PIM | PIM |  |  | 5852 | Unable to free PIM object

03/24/18 17:08:32:708 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 5852 | Trying to Remove AAM as no Products are using AAM.

03/24/18 17:08:32:708 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | drivePath retreived

03/24/18 17:08:32:708 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | drivePath retreived

03/24/18 17:08:32:762 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | The temp path for AAM Backup is :C:\Users\Dean\AppData\Local\Temp\\{20E41F75-1175-4C28-8CD6-58F8F90082B9}

03/24/18 17:08:32:765 | [INFO] |  | ASU | PIM | PIM |  |  | 5852 | Updater Inventory location:C:\Users\Dean\AppData\Local\Temp\\{20E41F75-1175-4C28-8CD6-58F8F90082B9}\OOBE\PDApp\UWA\updaterinventory.dll

03/24/18 17:08:32:767 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 5852 | Updater Inventory remove status retVal 1, outStatusMajor 0, outStatusMinor 0

03/24/18 17:08:32:767 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 5852 | Successfully removed AAM Inventory... Using UpdaterInventory

03/24/18 17:08:33:215 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 5852 | Successfully uninstalled Adobe Application Manager ..

03/24/18 17:08:33:215 | [INFO] |  | ASU | PIM | PIM-Uninstall |  |  | 5852 | Successfully uninstalled AAM.

03/24/18 17:08:33:215 | [INFO] |  | ASU | PIM | PIM-ASUInstaller |  |  | 5852 | Successfully Uninstalled AAM...

03/24/18 17:08:41:055 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 12048 | Process creation completed.

03/24/18 17:08:41:055 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 12048 | Acrobat rolled back successfully ...

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    The Bootstrapper Code -1 indicates that you did not launch with Admin Rights.

    Troubleshoot Creative Cloud apps installation and uninstallation errors

    2 replies

    alisterblack
    alisterblackCorrect answer
    Inspiring
    March 26, 2018

    Hi,

    The Bootstrapper Code -1 indicates that you did not launch with Admin Rights.

    Troubleshoot Creative Cloud apps installation and uninstallation errors

    John T Smith
    Community Expert
    Community Expert
    March 25, 2018

    Forum and links for help with the Packager

    -http://forums.adobe.com/community/download_install_setup/creative_suite_enterprise_deployment

    -and more information and Packager Links https://forums.adobe.com/thread/1586021

    Creative Cloud Enterprise License Restrictions https://forums.adobe.com/thread/1489872